Frequently Asked Questions (FAQ)

1. Orders and Shipping

• What payment methods do you accept?
  We accept major credit and debit cards, PayPal, and other secure payment options at checkout.

• Do you offer international shipping?
  Yes, we ship worldwide to all locations with an active postal system. However, we do not ship to areas affected by conflict where postal services have ceased operations. If you're unsure whether we can ship to your location, feel free to contact us before placing your order.

• How long will it take to receive my order?

  • Domestic Orders (Greece): Shipped via ELTA or BOXNOW 1st Class delivery, with estimated arrival in 2–5 business days.
  • International Orders:
    • Europe: Estimated delivery time is 5–15 business days.
    • Rest of the World: Estimated delivery time is 5–30 business days.
  • Please note that these timelines are estimates and may vary due to postal service efficiency, customs processing, and seasonal demand.

• What happens if my order is delayed or lost?
  If your order has not arrived within 35 calendar days from the shipping date, we will consider it lost and offer a replacement or full refund. Refund or replacement claims must be made within 3 months of the shipping date.

• Can I change my shipping address after placing an order?
  We recommend double-checking your shipping address before completing your purchase. If you realize an error, contact us immediately at orders@asterodea.com. We are not responsible for undelivered orders due to incorrect addresses or unclaimed shipments. Additional shipping fees may apply if we need to resend your order.

2. Returns and Exchanges

• What is your return policy?
  If you are not completely satisfied with your purchase, we accept returns and exchanges under the following conditions:

  • Contact us at houseofasterodea@gmail.com before returning any items to receive return authorization and instructions.
  • Items must be in original, unused condition with all packaging and tags intact.
  • Buyers are responsible for return shipping costs. Please note that original shipping fees are non-refundable.

• How do I exchange an item?
  If you’d like to exchange an item, please email us first to check availability. Exchanges follow the same conditions as returns.

• Are any items non-returnable?

  • Personalized items (custom-made or engraved pieces) are non-returnable unless defective.
  • Earrings cannot be returned or exchanged due to hygiene reasons unless they arrive faulty.

• When will I receive my refund?
  Once we receive and inspect your return, refunds will be processed within 10 business days to your original payment method.

3. Product Information

• What materials are your jewelry pieces made from?
  Our jewelry is crafted from Zamak (a high-quality alloy of zinc, aluminum, magnesium, and copper) with silver or gold plating. We also use stainless steel, natural and ceramic stones, as well as shells and pearls, which may be natural or synthetic, depending on the design. The specific material details for each piece are clearly listed in the product description.

• Are your products hypoallergenic?
  While our pieces are lead- and nickel-free, we recommend reviewing the specific materials listed for each product if you have allergies or sensitive skin. Stainless steel options are generally more hypoallergenic.

• How do I determine my ring size?
  We provide a ring size guide to help you find the perfect fit. If you're unsure, feel free to contact us for assistance.

4. Promotions and Gift Cards

• Do you offer gift cards?
  Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website and make the perfect gift for any jewelry lover.

• How can I use a discount code?
  To apply a discount code, enter it in the designated field during checkout.

• Can I use multiple discount codes on one order?
  No, only one discount code can be applied per order.

5. Contact and Support

• How can I contact customer service?
  You can reach us via email at support@asterodea.com for any inquiries or support.

• What are your customer support hours?
  We respond to inquiries within 24 hours on business days.